Name: Firenze Care
Price range: $$

Question 1

How long does a care visit take?

Accepted Answer

It depends on the number of items, the size, and the condition of what we're treating. A single sofa typically takes two to three hours, depending on size and level of soiling. A full interior care visit covering upholstery, carpet, and multiple pieces can take half a day. We'll give you a realistic time estimate before we arrive so you can plan accordingly.

Question 2

How long will it take for everything to dry?

Accepted Answer

Drying times vary depending on the fabric type, the level of soiling, and the ventilation in your space. Most upholstery pieces and carpets are dry within three to six hours. We always recommend keeping the area well ventilated after our visit — open windows and good airflow make a significant difference. We'll advise you on the best approach for your specific situation on the day.

Question 3

Is it safe for my kids, pets, and family?

Accepted Answer

We use professional-grade products from trusted industry brands and our approach is built around selecting the most appropriate method for each material and situation — starting with the least aggressive option and escalating intentionally only when the job requires it. We assess every piece before applying any chemistry, and we make sure the surfaces are cleaned without any remaining residue. We recommend keeping children and pets off treated surfaces until fully dry, which we'll confirm with you before we leave.

Question 4

Can you remove any stain?

Accepted Answer

We'll always be honest with you about this. Most stains respond very well to our process — including pet accidents, body oils, food and drink spills, and embedded soiling. However, some stains — particularly older ones, certain dyes, or damage caused by previous cleaning attempts — may not be fully removable. We assess every situation carefully and tell you what's realistic before we begin. We will never overpromise a result we cannot confidently deliver.

Question 5

Do you provide a quote before the visit?

Accepted Answer

Yes. After a short conversation about your space, the items you need treated, and their condition, we'll provide a personalised estimate before scheduling anything. Please keep in mind that estimates are based on the information provided — if additional soiling, staining, or material conditions are discovered on the day, we'll always discuss any adjustments transparently before proceeding. No surprises.

Question 6

What areas do you serve?

Accepted Answer

We serve Vancouver and the Lower Mainland including Burnaby, North Vancouver, West Vancouver, New Westminster, Richmond, Surrey, Delta, and the Tri-Cities. Not sure if we cover your area? Reach out and we'll let you know.

Question 7

What types of upholstery and surfaces do you work with?

Accepted Answer

We work with a wide range of fabric and material types including sofas, sectionals, dining chairs, accent chairs, mattresses, and residential carpets. For vehicle interiors we cover cloth seats, leather seats, interior plastics, car carpets, and windows. If you're unsure whether we can treat a specific material, just ask — we'll give you an honest answer.

Question 8

Why should I choose Firenze Care over other cleaning companies?

Accepted Answer

We don't position ourselves as a cleaning company — we're an interior care and restoration service. That distinction matters in how we approach every job. We identify your materials before selecting any chemistry. We extract properly rather than spray and wipe. We set honest expectations before we begin and communicate transparently throughout. And we treat every home we enter with the same care and respect we'd want for our own. If you value quality over speed and craftsmanship over convenience, Firenze Care was built for you.

Question 9

Is professional upholstery and carpet cleaning actually better for my family's health?

Accepted Answer

Regular vacuuming removes surface debris, but dust mites, pet dander, body oils, and allergens embed deep into fabric fibres over time — well beyond what household cleaning can reach. Professional hot water extraction pulls contamination out of the fibre, not just off the surface. For homes with children, pets, allergy sufferers, or anyone who spends significant time on upholstered surfaces, a professional care visit makes a meaningful difference to what's actually in the environment.

Question 10

How often should I have my upholstery and carpets professionally cleaned?

Accepted Answer

For most households, once a year is a reasonable baseline. Homes with children, pets, or allergy concerns benefit from every six to eight months. High-use pieces — a family sofa, a bedroom carpet, a mattress — accumulate significantly more than they appear to, even with regular vacuuming. We're happy to advise you on a realistic care schedule based on your specific situation when we speak.

Question 11

How much does upholstery cleaning or carpet cleaning cost in Vancouver?

Accepted Answer

Every job is different — pricing depends on the number of items, their size, material type, and condition. We don't publish flat rates because a genuine estimate requires a real conversation, not a price list. After a short consultation about what you need treated, we provide a personalised estimate before anything is scheduled. Request a quote above and we'll get back to you within minutes.

Question 12

What is the difference between steam cleaning and hot water extraction for upholstery?

Accepted Answer

Hot water extraction — sometimes called steam cleaning — is the professional standard for deep cleaning upholstery and carpet because it suspends soiling and then physically removes it from the fibre. At Firenze Care we use professional-grade extraction equipment that rinses and pulls contamination out properly, rather than loosening it and leaving it behind. The method we select for each piece always depends on the material — fabric type, fibre sensitivity, and soiling level all factor into the approach.

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